SHIPPING/DELIVERY

Original products on Moedoki take about a month to ship. Shipping times may vary based on a variety of factors, such as your chosen shipping method and destination area. Rest assured, our dedicated customer service team will notify you via email of any shipping issues with your order. If your estimated delivery date has passed and you have not received your order, please feel free to contact us at moedokiofficial@gmail.com. We are here to provide you with prompt assistance.

EXPRESS  STANDARD
USA 5-10 working days 7-15 working days
UK 5-10 working days 7-15 working days
CA 5-10 working days 7-15 working days
AU 5-10 working days 7-15 working days
DE 5-10 working days 7-15 working days
FR 5-10 working days 7-15 working days

The orders are shipped via the carrier DHL, 4px and so on depending on your location.

⚠️TIP: If delivery fails due to customer error, such as providing an incorrect shipping address or failing to respond to communication attempts from local postal authorities, the package will be returned to the shipping company's warehouse. The customer will be responsible for the costs associated with reshipping the package. In this case, our customer service team will immediately notify the customer via email and SMS. Please note that without a response after a specified period (usually 15-20 days) the shipping company will destroy the package rather than return it to us. Therefore, our company will not entertain refund requests in this case.